Shipping policy
Shipping of fine art prints
Printed to order
Each print is made to order by WhiteWall, a professional European laboratory, on Hahnemühle FineArt Baryta paper. Before shipping, every photograph is checked by hand and protected with a dedicated wrapping, then sealed in packaging designed for works of art: unframed prints travel flat with rigid protection or rolled in a rigid cardboard tube, depending on the size; framed prints travel in bubble wrap inside a sturdy box.
Delivery times
Delivery takes 7-10 working days from the order (Saturdays, Sundays and public holidays excluded). When the print is dispatched, you will receive the tracking number by email so you can follow your parcel. Delivery times may be slightly longer for reasons beyond our control, such as strikes or carrier delays, and during holiday periods.
Shipping costs within Italy
| Size | A4, A3, 30×30, 40×40 |
A2, 60×60 |
|---|---|---|
| Unframed print | €8.95 | €9.95 |
| Framed print | €14.95 | €19.95 |
The cost depends on the size and the number of prints in the order: the exact amount is shown in the cart, before payment.
International shipping
| Country | Unframed (from) |
Framed (from) |
|---|---|---|
| Germany | €5.81 | €9.71 |
| France and Monaco | €8.81 | €14.70 |
| Spain, Portugal and other EU countries | €8.51 | €14.21 |
| Austria, Belgium, Netherlands | €10.78 | €12.73 |
| Switzerland | €21.22 | €19.45 |
| United Kingdom | €19.62 | €23.56 |
| United States and Canada | €19.63 | €36.02 |
| Japan, Hong Kong, Singapore | €16.35 | €32.75 |
| Other countries | €19.63 | €17.99 |
The exact cost for your country is shown in the cart, before payment. If your country is not among those available, please write to us.
Prints are shipped from the European Union: there are no customs duties on deliveries to EU countries. For destinations outside the EU, any duties and taxes of the destination country are payable by the buyer and, where possible, are calculated and shown at checkout.
If the parcel arrives damaged
If the packaging is damaged, please report it to the carrier on delivery. If the print is damaged or does not match your order, write to us within 14 days of delivery at info@farabola.com, with your order number and a photo: we will replace it or refund you in full, at our expense.
Returns
You can return a print within 14 days of delivery, even if you have simply changed your mind: write to info@farabola.com stating your order number. The print must be sent back intact, in its original packaging; the cost of returning it is borne by you. The refund is issued as soon as we have received and checked the print, using the same payment method used for the purchase. All the details are on the Refunds and returns.
Digital images
Licensed digital images are not shipped: after purchase you will receive the download link by email.
Questions?
For any questions about an order or a print, write to us at info@farabola.com.