Refund policy

Fine art prints

You may return fine art prints within 14 calendar days of the date you receive your order, even if you have simply changed your mind.

To start a return, send an email to info@farabola.com stating your order number.

The shipping costs for the return are borne by the customer.

Prints must be sent back intact, in their original condition and in their packaging.

The refund procedure will be started as soon as we have received and checked the returned item. The refund will be made using the same payment method used for the purchase.

Digital images (licensed files)

Digital images are content made available immediately by download. By making the purchase and proceeding with the download, the customer expressly requests immediate performance of the supply and acknowledges losing the right of withdrawal under the legislation in force on digital content.

For this reason, purchases of digital images are neither refundable nor returnable once the download has been completed, except in the case of defective or non-conforming files, which we will replace or refund.

Defective or damaged products

If a print is defective, damaged in transit or does not match your order, contact us within 14 days of receipt at info@farabola.com: we will replace it or refund it in full, with return costs at our expense.

Contact

A.F. – Archivi Farabola S.r.l. – via Trapani 15, 00161 Roma – info@farabola.com